FAQ

Q- How long does it take to receive my item?

A- After the customer approves the concept art dimensions and/or any custom requests the item then goes into the production stage. This stage of the order takes around 5-10 days to complete. Once completed it is then shipped out to it's destination which takes around 5-7 days. So around 2 1/2- 3 weeks total on average, but can take sightly longer depending on our manufacturer load and/or what the customer custom requirements are if any apply to the order.

Q- Can my business or personal logo be printed on the item?

A- Yes, logos and other printings can be done on most of our inflatable items.

Q- Can your products be custom made to specs I need or desire?

A- Yes, nearly all of our items can be custom made to the customers specs. Extra costs apply for custom made items.

Q- Do I get a discount if I order items in bulk?

A- Yes, depending on how many are ordered a discount can be applied. Contact us for details.

Q- Am I responsible for any duties, taxes or custom fees when I receive the item?

A- Yes, the customer is responsible for any fees applied by their country of origin or any other agency involved with the shipment and/or delivery of the item.

Q- Can I return or cancel an item?

A- An item can only be returned due to a manufacturer error within 30 days of receiving the item. Used items are not returnable for any reason. You can only cancel items before they go into the production stage. Any cancellations requests after production has started can not be done.